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Your Statutory rights are not affected by any of the following terms and conditions.

OUR TERMS AND CONDITIONS OF SALE

This Web Site, www.ticktockclocks.co.uk, is operated by MDG Retail ('we' or 'us'). These terms will apply to all your purchases of items from the retail section of our Web Site, whether you are ordering online or by telephone. Please read this document carefully and print it off or download it before placing your order.

We may change these terms from time to time. Please check them before you make a new purchase.

PAYMENT
You can pay for your order by Visa, MasterCard, Delta/Connect, American Express or Switch/Maestro. We will take all reasonable care to keep your order details and payment secure, but, unless we are negligent, we will not be liable for any losses if an unauthorised third party obtains access to your information.

YOUR AGREEMENT WITH US
We will confirm acceptance (or otherwise) of your order as soon as possible, either by email (if your order is placed on-line) or by telephone (if your order is placed over the telephone). A binding agreement arises once we accept your order and we will then charge your credit/debit card on acceptance of your order.

We use Royal Mail/Parcel Force for all our deliveries but we do not accept responsibility for Royal Mail/Parcel Force delivery times.

SPECIAL NEXT DAY DELIVERY INSTRUCTIONS
When placing an order you may be able to upgrade postage so that your purchase will reach you the next postal day, you may also choose between 10am deliveries or next day Saturday for most items. Again these are Royal Mail/Parcel Force services and we except no responsibility for their services, we will not offer any refunds for postal services unless the error is made by us. To use this service you must place your order by 3pm to recive it the following day.

NON UK MAINLAND DELIVERIES (International)
The shopping checkout will display various postage options based on your locality and the weight of the product you are ordering

DELIVERY TIMES
We aim to have orders received before 3pm dispatched the same day. Any orders received after 3p.m maybe included in the next days post. Please note we may not always be able to dispatch the same day during busy times.

As we carry our most popular products in stock and we are usually able to offer a next day dispatch if required. However, due to the availability of some items, this may not be possible. If we have any problems with your order we will contact you to let you know what is happening and offer alternatives for faster delivery times.

*Working days do not include Saturdays, Sundays or public holidays.

AVAILABILITY

All items are subject to availability. We can only guarantee availability whilst stocks last. If the goods ordered are unavailable, we will contact you with suggestions of goods of equivalent quality and wherever possible we will try and match or reduce the price. We will endeavour to deliver goods within the times stated but goods are subject to availability and delay in delivery of goods is sometimes out of our control.

CANCELLATION AND RETURNS INFORMATION UNWANTED ITEMS

In compliance with the Distance Selling Regulations you have the right to cancel your order at any time before goods are delivered to you for any reason.

You also have a Cooling Off period where you may withdraw from this agreement at any time up to 14 days after we have delivered the goods to you.

If you wish to return the goods, please make sure you send them back in the condition they were delivered. You must return them to us at your own cost If you wish to return an unwanted item, please ensure all manuals, accessories and other components are within the returned package and that the goods are in the condition that we sent them to you.

If you have had the item for more than 14 days we will replace the unit or you may choose a credit note that you can use to purchase another item of the same value or higher. We do not offer refunds on items older than 14 days, unless they are faulty and credit notes must be used within 45 days of issue.

FAULTY ITEMS Please contact us at your earliest convenience. We will ask you to send back the item for testing. Please include detailed information as to the fault or there may be a longer delay in testing your item. If the item is found to be faulty we will normally dispatch a new item within 10 working days and return your postage costs (please note we will only refund standard or recorded postage we will not refund Specials such as next day service.)

COMPLAINTS PROCEDURE

If, in the unlikely event, you wish to make a complaint, then please contact us in writing and send it to: - Customer Care Department,
MDG Retail,
Unit 10 Acorn Business Centre,
Cublington,
Wing, Nr Leighton Buzzard
LU7 0LB,

We shall then fully investigate the matter and contact you within 5 working days from receipt of letter.

This guarantee is in addition to any warranties or conditions implied by law and nothing in these terms affects your statutory rights.

DELAY OR FAILURE TO PERFORM
We shall not be liable to you if we are prevented or delayed in performing of our any obligations to you if this is due to any cause beyond our reasonable control e.g.

an act of God, explosion, flood, fire or accident
war or civil disturbance
strike, industrial action or stoppages of work
any form of government intervention
a third party act or omission
failure by you to give us a correct email or delivery address or notify us of any change of address

If this happens we shall inform you as soon as is reasonably practicable and if these circumstances continue for 30 days either you or we will be free to cancel the contract. If so, we will give you a full refund of any payment we have received from you within 30 days of cancellation.

CUSTOMER INFORMATION
If you have any queries or require further information regarding our products or your purchase, call our helpful Customer Care line on 01296 681942 who will be glad to assist you. Lines are open from 9.30am – 4.30pm from Monday to Friday. Alternatively you can e-mail us at customercare@ticktockclocks.co.uk, fax us on 01296 682500 or write to our Customer Care department at: -

DATA PROTECTION AND PRIVACY STATEMENT
We operate a strict Data Protection and Privacy Policy.

CARING FOR YOUR PURCHASE
Always refer to the operating, care and maintenance instructions in relation to each product.

WEEE REGULATIONS:
The Waste Electrical and Electronic Equipment (or WEEE) Regulations are now U.K. law. All European member States including the U.K. have agreed to reduce the amount of WEEE that is being disposed of in landfill sites.

It is important that the amount of WEEE sent to landfill sites is reduced because:

Some WEEE can be re-used or recycled. The amount of landfill space available in the UK is decreasing. If we can keep WEEE out of landfill sites it means there is more landfill space available for non-recyclable waste.

WEEE can contain hazardous substances. When left in landfill sites the hazardous substances in WEEE can pollute soil and contaminate water supplies. This contamination can damage human health and the environment.

Distributors of new Electric and Electronic Equipment (or EEE) have a part to play in reducing the amount of WEEE going into landfill sites.

MDG Retail Ltd are “doing our bit” under these regulations by offering our customers free take-back of their WEEE on a like-for-like basis when they buy a new Electrical or Electronic product.

For example, if a customer bought a new alarm clock from us we would accept their old alarm clock and prevent it going into a landfill site by disposing of it safely. Customers must return their WEEE item to us within 28 days of purchasing their new item. Customers do not have to pay for the transportation of their WEEE to our premises.

If you wish to return your WEEE item, please contact us at the E-mail address below:

weee@ticktockclocks.co.uk

Under the WEEE Regulations, all new electrical goods should now be marked with the crossed-out wheeled bin symbol shown below:

Goods are marked with this symbol to show that they were produced after 13th August 2005, and should be disposed of separately from normal household waste.

PRODUCT DESCRIPTIONS
We have made every effort to display as accurately as possible the colours of our products that appear on this Web Site. However, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the actual product.

While we try to be as accurate as possible, all sizes, weights and measurements quoted are approximate.

The products sold on this Web Site have been designed to comply with the health and safety laws of the UK and we cannot warrant or represent that they comply with any health safety or other legal requirement outside the UK.

GOVERNING LAW
All contracts formed between us for the purchase of items from this Web Site shall be governed by English law and any dispute shall be subject to the jurisdiction of the English Courts.

If any provisions of these terms and conditions shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.

GENERAL
MDG Retail is registered in England and Wales, with a registered office at: -

FEEDBACK
Tell us how we are doing and how we can do it better. We welcome your comments on any aspect of our service to you, so please feel free to contact us with your comments by email or by contacting our customer services department.

TRADEMARKS

All trademarks appearing on the service are trademarks of their respective owners.

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Unit 10, Acorn Business Centre, Cublington Rd Wing, Leighton Buzzard, Bedfordshire LU7 0LB UK - England & Wales

Telephone: 01296 681942 Fax: 01296 682500 VAT No: GB 931928116